L Identify incoming calls and display a pop-up window with the contactls record. L Use Scheduled Call Lists to clear the Activities after each call. This makes it almost effortless to maintain your database for both Scheduled Calls and Activities. L Use Skype for both inbound and outbound calls using just your computer, ACT! and TAPI.NET. L Create activities for unanswered incoming calls with the option to send it directly to your PDA if you have wireless synchronization (i.e. Blackberry handheld). L Schedule Activities in the future with a single click. Activities scheduled on a weekend will prompt you for a confirmation and give you the option to reschedule for the next business day. L Use your PBX or switchboard to identify and record external and internal calls. L Display a secondary contactls information as part of the Call Contact pop-up window if it has been associated to the primary contact.Incoming Calls No headsetWhen taking a call, a click of the mouse confirms the contact, starts the timer, displays the contact and creates a history.With headsetClick on the contact to accept the call, start the timer and make a history entry.Do not acceptThe call is logged in the history and an activity (telephone call) created.Outgoing calls Scheduled callA call is scheduled directly from the To Do list in ACT! Clicking on the call opens the contact, disables the activity and creates a log. If the contact cannot be reached, the activity is postponed.Spontaneous callMake a spontaneous call from the contact, a Web site or an e-mail and automatically create a log. If the contact cannot be reached, a new activity is created.Incoming Calls No headsetWhen taking a call, a click of the mouse confirms the contact, starts the timer, displays the contact and creates a history.With headsetClick on the contact to accept the call, start the timer and make a history entry.